At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer’s Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can’t help but share.

The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

As a Hostess at Jansz., you are the first and lasting impression of our restaurant. With a welcoming smile, calm presence, and organized approach, you manage reservations, seating, and guest flow — setting the tone for a refined yet relaxed dining experience. You naturally balance hospitality and efficiency, ensuring every guest feels seen, valued, and excited to dine with us.

Key Responsibilities

Guest Experience & Service

• Welcome guests warmly and professionally, creating an immediate sense of comfort and belonging

• Actively tune into the needs, wishes, emotions, and expectations of guests and colleagues

• Adapt communication and behavior to different guest profiles, cultures, and backgrounds

• Go the extra mile to create heartfelt moments that exceed expectations and build guest loyalty

• Maintain correct language and behavior in line with Jansz. and Lore Group brand standards

Reservations & Flow Management

• Manage reservations and walk-ins efficiently to ensure optimal seating and guest flow

• Communicate clearly with guests regarding wait times and seating availability

• Coordinate closely with the service and kitchen teams to ensure a smooth operation

• Handle overbookings, special requests, and unexpected situations with professionalism and calm problem-solving

Communication & Teamwork

• Be a clear and confident communicator with guests and colleagues

• Recognize, acknowledge, and show genuine interest in both guests and team members

• Remain professional and courteous when dealing with emotional or unexpected reactions

• Contribute positively to a collaborative and respectful team environment

Job Requirements

Skills & Experience

• A welcoming, guest-focused personality with a natural sense of hospitality

• Strong organizational skills and the ability to maintain an overview during busy service periods

• Familiarity with reservation systems and guest management tools

• Excellent communication skills, both verbal and non-verbal

• Strong problem-solving abilities, especially in high-pressure or unexpected situations

Flexibility & Attitude

• Flexible availability for different shifts, including evenings, weekends, and special events

• Proactive, attentive, and service-driven mindset

• Professional appearance and demeanor at all times

What’s in it for you?

• Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• A monthly budget to spend on benefits platform Alleo

• Possibility to lease a bike

• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam

• Free and unlimited appointments per year with a psychologist via OpenUp

• A monthly contribution to a pension scheme

• A monthly travel allowance

• A monthly clothing allowance (if applicable to your position)

• A yearly shoe allowance

• Possibility to take part in a Dutch language course

• Freshly prepared meals in the canteen

• Discount on supplemental health insurances

Location: Amsterdam